How an order becomes an amount on the partner account: when the calculation happens, what it calculates with, which rate wins and what undoes the entry again. This chapter describes the process in full.
When an order is placed only one thing happens: Shopware stores the partner code on the customer and on the order. The calculation comes later, at the reconciliation. That is the most important sentence in this chapter, because almost every everyday question traces back to it.
If one of them does not, no entry arises. The order does not disappear, it waits: as soon as the condition is met, it is booked at the next reconciliation.
The type determines what is calculated on. It applies per partner and can be switched for each of them individually.
One rate for everything is rarely enough, because the margin is not the same everywhere. The four places on the range are released together by a single switch, which is off out of the box.
If several rates apply to an order, a single setting decides. It applies shop-wide and is the lever with which you choose between protecting the margin and keeping partners happy.
Important with the add-on for levels: an individual rate on the customer, product, category or product group beats the level rate on every level. Whoever protects a product's margin with 2 percent at the same time raises the upper levels from 1 to 2 percent.
Three brakes are active out of the box, two you switch on as needed. A partner program is only as good as its brakes, because the plugin does not reclaim money already paid out.
Only a complete cancellation is booked back by the plugin itself. Partial refunds and returns work differently in every shop and are therefore deliberately left out.
The basis of the calculation can be stored for every order. Without this log a question can only be answered by guessing, which is why it is switched on out of the box.
Everything on this page is generated straight from the plugin configuration. When a setting changes in the plugin, this page changes with it.
At the reconciliation, not at the purchase. For that an order has to meet three conditions at once: it must have reached the minimum age, sit in the selected order status and belong to an admitted customer group. The reconciliation runs live when the partner account is opened, hourly as a scheduled task and on request through a console command.
Three. A percentage calculates on the net goods value excluding shipping. Absolute per order grants a fixed amount per order regardless of the goods value. Absolute per item multiplies the amount by the quantity of the line items. Foreign currencies are converted into the default currency.
In six places: on the partner, on a separate rate for follow-up orders, on the individual customer, on the product, on a category and on a dynamic product group. The last four are released together by a single switch, which is off out of the box. Rates on the range apply to every partner equally; only the partner and customer rates are individual.
The Priority setting decides: the first match in a fixed order, the highest rate, or the lowest. Whoever wants to protect the margin takes the lowest; whoever does not want to upset partners takes the highest. The first match is the most predictable, because the order is fixed.
Orders below the minimum age, orders in the wrong order status, and orders from customer groups that are not admitted. In addition, the partner's own orders and follow-up orders from customers already referred can be excluded with a switch.
Through the check columns in the partner file and the calculation log. The columns show per order with a tick or a cross whether age, customer group and order status fit. The log names the rate actually applied. The Commissions tab on the order names the reason when a commission is missing.
When an order moves to the status Cancelled, the plugin automatically creates a negative entry that offsets the commission, with a note you word yourself. It is triggered by the order status, not by the payment or delivery status. Money already paid out is not reclaimed.
There the plugin deliberately books nothing on its own, because these processes work differently in every shop. You correct with a manual entry, which can be positive as well as negative, with a private note and a comment for the partner.
No. The percentage rate calculates on the net goods value excluding shipping costs. With absolute rates shipping plays no part anyway.