Reward and payout

A partner program is only finished once the money comes back out cleanly. This chapter describes both routes in full: what a partner can redeem, what comes about in the process and what your accounts department sees of it.

The basis

Balance is not commission

Two figures that get confused regularly in everyday work. Both stand side by side in the partner account and in the partner list.

Total commission
The sum of all entries, positive as well as negative, since the beginning
Available balance
Less what the partner has already redeemed
Redeemable
Exclusively the available balance
Negative possible
Yes, after a cancellation. It settles against the next commission

The kind of reward

The only setting that separates the end customer case from the business partner case. Everything else, from the sign-up to the advertising material, is the same for both.

Shop-wide
One rule that applies to new partners
Per partner
Switchable to voucher, payout or both
Both allowed
Then the partner decides at every redemption
Not allowed
The respective route does not appear in the partner account at all

Route one: the voucher

Balance becomes a real Shopware promotion

The partner converts it themselves, with no request landing with you. The money stays in the shop and creates a new order instead of leaving the till.

Amounts
Either five tiered amounts or a freely typed amount, not both
Bonus
A percentage uplift per partner, raising only the voucher value
Charge
The balance is charged the starting amount, not the bonus
Minimum amount
Set separately from the minimum amount for payouts
What comes about
A real promotion in Shopware that the partner redeems in your shop

A worked example: at a 20 percent bonus the partner gives up €50.00 of balance and receives a voucher for €60.00. For them 60 is worth more than 50; for you a €60 voucher is cheaper than a €50 transfer, because you only give up the margin on an additional order.

Route two: the payout

The partner requests, you confirm

Unlike the voucher, this route needs an action from you. The transfer itself happens outside the shop.

Amounts
Five tiered amounts, out of the box 10, 25, 50, 100 and 250 euros, or the whole balance
Amount in between
Does not exist here. A free amount is only possible with the voucher
Bank details
Stored by the partner themselves in their settings
Status
Open, Paid out, Cancelled
Minimum amount
Set separately from the voucher, prevents tiny transfers

The receipt

Every payout leaves a record. It is a payout receipt, not an invoice, and therefore shows no VAT.

Number
Consecutive from a real number range, not from a counter in the code
Content
The orders it contains with their respective partial amount
Format
PDF
For the partner
Can be released for download. Out of the box it stays in the administration

Accounting

Partners with a VAT identification number

Without this setting your receipt and the partner's invoice talk about two different figures. That shows up at the latest during reconciliation.

Who it concerns
Partners from Germany with a stored VAT ID
What happens
The redeemed amount is calculated as a net figure
Example
€500.00 becomes €420.17 net plus €79.83 VAT
The receipt
Stays a record without a tax statement in both cases

Settle the case once with your tax advisor before the first business partner invoices you. The plugin represents the process, it does not judge it.

The order for the warehouse system

For the settlement alone the receipt is enough. If your ERP should see the process, you additionally switch on a real order, separately for voucher and payout.

Line item
A pseudo product carrying the redeemed amount
Tax rates
Set separately for end customers and retailers
Marking
A tag of its own plus its own shipping and payment method
What for
So your integration tells these orders apart from real goods orders

Everything on this page is generated straight from the plugin configuration. When a setting changes in the plugin, this page changes with it.

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Common questions

Which two routes out of the balance are there?

The voucher for your shop and the payout to the partner's bank account. Which route is allowed applies shop-wide as a rule and can be set for every partner individually to voucher, payout or both. A partner allowed both decides for themselves.

What exactly is the balance?

The sum of all entries less what the partner has already redeemed. Only this balance can be converted or paid out. Total commission and available balance stand side by side in the partner account and in the partner list, so the two are not confused.

Which amounts can a partner redeem?

For the voucher, either five tiered amounts from your own vouchers or a freely typed amount, not both at once. For the payout, either the five tiered amounts, out of the box 10, 25, 50, 100 and 250 euros, or the whole balance in one go. There is no amount in between for payouts.

How does the bonus on vouchers work?

It is a percentage uplift per partner that increases only the value of the voucher. At a 20 percent bonus, 50 euros of balance become a voucher for 60 euros; the balance is charged only the 50. For you the voucher is still cheaper than a transfer, because you give up margin instead of cash.

What stands on the payout receipt?

A consecutive number from a real number range and the orders that make up the amount paid out, each with its partial amount. The receipt shows no VAT, because it is not an invoice document but a record of the payout. The invoice comes from the partner.

How do the partner invoice and the receipt match up?

Through the net calculation. For partners from Germany with a stored VAT identification number the redeemed amount can be calculated as a net figure. Your receipt then names the net amount that the partner states on their invoice and tops up with VAT.

Does my warehouse system see the payout?

On request. For every redemption, switchable separately for voucher and payout, a real order by the partner arises with a pseudo product as the line item, separate tax rates for end customers and retailers, a tag of its own and its own shipping and payment method. For the settlement alone the receipt is enough.

Which statuses does a payout have?

Open, Paid out and Cancelled. The partner requests, you check in the Payouts section and confirm or decline. The transfer itself happens outside the shop, in the process you already have.

Can I prevent tiny payouts?

Yes, through minimum amounts. They apply separately to voucher and payout, so you can allow small vouchers and transfers only from a threshold upwards.